Contact Us

iCounselling’s Customer Service Team is available to contact between 10am and 8pm Sydney time, 7 days a week every day of the year. You can message your counsellor via text message 24 hours a day.

Our preferred method of contact is by completing the below form and one of our team will get back to you. You can generally expect a response in 24 hours or less.

Please remember iCounselling does not provide immediate crisis support or support to those at risk of self harm or suicide. If you are having thoughts of self harm or suicide please call Lifeline on 13 11 14 or emergency services on 000 now.

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  • If you'd like for us to be able to call you please enter your phone number.
  • We'd generally reply to your contact request by email so we need your email address to do so.
  • Are you a current client with us?
  • Tell us about how we can help you today?

Alternative contact details

While it is preferred to contact us online we do have other methods of contact should you need them. Please note that priority is given to online communications first so delays may be experienced by phone or email.

Phone: 02 8011 0777

Email: hello at