iCounselling, accessible and easy to use
Not sure about chatting with a counsellor by text message? We make it simple, accessible and affordable. You’ll get matched with a experienced counsellor who can support you through your reasons and goals for counselling. Our service is easy to access, its by text message on your mobile phone.
Chat when you are ready
Need to send a message at 2am? You can message 24 hours a day and your counsellor will respond, generally within 24 hours. Messages are asynchronous. You use your own mobile device to send the text message..
100% Australian
owned & operated
Qualified Counsellors is 100% Australian owned and operated. All of our counsellors reside in Australia and have qualifications are recognized by Australia’s leading counselling associations.
Chat in privacy
Rest assured your messages are secure. Our service follows a strict privacy policy to help keep your conversations private, between you and your counselor. The same rules as if you were seeing a counsellor face to face apply.
Common questions about Online Counselling with iCounselling.
We understand you may have some further questions. Here are some answers to common questions. Still have questions, contact us today!
Can I pick the gender of my counsellor?
At iCounselling we allocate a counsellor based on your questionnaire you complete when signing up. Your counsellor is selected based on the best match to support your needs and the counsellor’s specialty. If you must have a counsellor of a certain gender, iCounselling may not be the best service for you. You can not pick or request a specific gender.
Will my counselling plan automatically renew?
At iCounselling we believe it’s important that you choose if you need to continue counselling. As a result, we will not renew your counselling plan automatically and you will need to do so via your my account portal.
Is Qualified Counsellors right for me?
iCounselling may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or things that prevents you from achieving your goals, we may be able to help. We also have counsellors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self-esteem and more.
iCounselling is not the right solution for you if any of the following apply to you:
You have thoughts of hurting yourself or others.
You are under the age of 18 years.
You are in an urgent crisis or an emergency situation.
You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care.
You were required to undergo therapy or counselling either by a court order or by any other authority.
You are not a resident of Australia not within the country when accessing our services.
How old do I need to be to access iCounselling?
You have to be over 18 years of age to use our service.
There are already great online counselling services for kids and young people that you can access such as Kids Helpline.
I'm not in Australia, can I access iCounselling?
You must be currently physically in Australia to access our service.
I have further questions?
Visit our dedicated Freuqently Asked Questions page here for more commonly asked questions.